PNG Power Limited (PPL) has entered the final phase of its Easipay system restoration advancing long term infrastructure upgrades to modernize electricity vending services and reduce reliance on third party vendors.
Full access for all remaining third-party agents will be restored once system stability is confirmed marking a major step in strengthening national infrastructure.
The Chief Executive Officer of PPL Mr. Paul Bayly, highlighted the actions taken during the restoration process.
“As of tonight, we will be making progress as we are taking decisive actions to ensure this situation does not occur again,” he said whilst acknowledging the disruption caused to families, businesses, and communities during the outage.
Mr. Bayly commended the engineers, technicians and information specialists who worked tirelessly to stabilize the system.
A key measure in the final phase is the transition of Easipay servers to a PNG based data center Bayly explained the importance of this move.
“It will strengthen reliability, improve responsiveness, enhance data security, and ensure that sensitive customer information remains within Papua New Guinea.”
He added that these steps also reduce dependence on offshore vendors and retain more economic value within the country.
Alongside the server transition, PPL is also upgrading older seven-digit meters to modern 11- digit meters.
“The 11- digit meters are important because they will provide stronger security better reliability compatibility with modern vending systems and improve service to customers.”
He stated that customers with the old meters are expected to regain full access within hours.
Meanwhile, significant investment has supported these upgrades as Kumul Consolidated Holdings contributed K1.4 million for the installation of the PPL Oracle ERP system which underpins both Easipay recovery and broader business continuity planning.
Mr. Bayly emphasized that these reforms are designed to prevent outages like the recent one while improving database integrity and transaction monitoring.
Furthermore, he praised and commended all staff dedication during this restoration process as many have worked tirelessly.
“Many have worked through the Easter week and weekend day and night to restore services and support customers.”
“Their commitment reflects the seriousness in which we treat this issue and our responsibility to the people of Papua New Guinea.”
With these measures PPL is not only restoring Easipay services, but also establishing a more resilient and modern platform Customers can expect improved service reliability faster response times and safer access to electricity tokens nationwide.
