PNG Power Limited has announced a scheduled 24-hour shutdown of its Easipay system as part of a major upgrade aimed at improving service reliability and customer experience nationwide.

The maintenance exercise will begin at 11:00PM on Saturday, May 30, 2026, and is expected to conclude at 11:00PM on Sunday, May 31, 2026.

During the maintenance period, all Easipay services will be temporarily unavailable, meaning customers will not be able to purchase electricity tokens.

PNG Power said the upgrade is part of the company’s ongoing efforts to modernize the Easipay platform to support faster transactions, stronger system resilience, and more stable long-term service delivery.

PNG Power Chief Commercial Officer Lasith Bandara said the increasing demand on the Easipay platform made the upgrade necessary.

“The Easipay platform has grown significantly in usage, and this upgrade is critical to ensuring it remains stable, secure, and responsive,” Bandara said.

“Our technical teams will be working around the clock during the maintenance window to implement enhancements that will improve performance and reduce future disruptions.”

“We appreciate our customers’ patience as we carry out this essential work.”

Customers are being urged to purchase sufficient Easipay credit before the scheduled shutdown to avoid interruptions to their electricity supply during the maintenance period.

PNG Power said customers requiring assistance or further information can contact the National Call Centre on 116, email callcentre@pngpower.com.pg, or reach the utility provider via WhatsApp on 7000 1009.